Shipping Policy

1. Where we deliver

We deliver everywhere in Pakistan — all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and Hyderabad, plus smaller towns and rural areas served by our courier partners.

Delivery to very remote areas can take a little longer. If we cannot reach your address at all, we will contact you on WhatsApp before your money is taken for anything.

2. Processing and delivery times

• Processing: orders are packed within 1 working day, Monday to Saturday.
• Dispatch: orders placed after 5pm are dispatched the next working day.
• In transit: 2–4 working days for most cities after dispatch.
• Remote areas: up to 5–7 working days.

Sundays and public holidays are not counted as working days. During sale periods or courier disruptions, delivery may take slightly longer — we will tell you if it does.

3. Plain, discreet packaging

Every parcel is packed in a plain outer bag with no product name, no branding and no description of the contents. Nobody handling the parcel can tell what is inside.

• No product name printed on the outside.
• Sealed and tamper-evident.
• You may request an open parcel check before paying, so you can see the contents first.

4. Cash on delivery

Cash on delivery is available on every order. You pay the rider in cash when the parcel reaches you — nothing is paid in advance.

• Please keep the exact amount ready where possible.
• You may open the parcel and check it before handing over payment.
• If you refuse delivery, the parcel is returned to us and no charge applies.

5. Tracking your order

Once your parcel is dispatched we send you the tracking details by WhatsApp or SMS. You can also ask us for an update at any time and we will check it with the courier for you.

Our team is reachable on WhatsApp for delivery questions.

6. Failed delivery attempts

• Wrong or incomplete address — the courier will call you. Please answer, or the parcel returns to us.
• Nobody available — the courier tries again, usually up to three attempts.
• Phone unreachable — parcels are held for a limited period, then returned.

If a parcel returns to us because of an address or contact problem, we will message you and arrange to resend it. A second delivery charge may apply if the courier charged us for the failed attempt.

7. Returns and refunds

We offer a 14 day return window from the day your parcel arrives.

What can be returned

• Items that are unworn, unwashed and undamaged.
• Items with the original packaging and tags intact.
• Items that are faulty, damaged in transit, or the wrong product or size sent by mistake.

What cannot be returned

• Items that have been worn, washed, altered or have a perfume odour, for hygiene reasons.
• Free surprise gifts on their own.

How to start a return

1. Message us on WhatsApp with your order details and the reason.
2. We confirm and share the return address and instructions.
3. Send the item back — within 7 days of approval.
4. Once we receive and inspect it, your refund is issued.

Refund method

• Cash on delivery orders: refunded by bank transfer, Easypaisa, JazzCash or JazzCash-style wallet — whichever is convenient for you.
• Refund timing: within 5–7 working days of us receiving the returned item.
• Exchange for a different size or colour is usually faster than a refund — just ask.

Return shipping is free when the fault is ours (wrong item, defect, damage). For a change-of-mind return, the courier cost is borne by the customer unless we agree otherwise.

8. Questions

If anything about delivery or a return is unclear, message us — we would rather sort it out early.

• WhatsApp & call: +92 371 6602909
• Email: shoppingwears1@gmail.com